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All answers related to the support for the 8LEGS platform
Recruitment Company & Job Board Results
Question: I am seeing results from recruitment companies and I do not wish to see these results, how can I stop this? Answer: Our public databases are filtered to remove results from recruitment companies, but due to the structure of some recruitment company websites, we cannot always filter out these results. All users have the ability to notify us on a search result if they feel a page or company should not be displayed in the results, see the example screenshot below; !(https://storage.cr
Getting your searches right
Boolean searching is fully integrated with 8LEGS so you can use all the main Boolean operators such as: When running a search try not to be over specific with phrases, as you need to think how an employer would display their job posting on their website. If you are searching for an "Account Manager" don't use a phrase such as "National Account Manager" unless you are specifically looking f
Location radius results
Location radius searching will only work on companies that use one unique zip or post code for their job postings and company address. As an example, if you have an international company displaying multiple jobs on a page that are in multiple different countries then the system is not able to differentiate which countries match which result. You can always exclude countries by excluding the country name in a search string, as an example -USA would exclude pages that had the word USA on them.
Waiting for private data to be ready
Our servers crawl vast amounts of web pages 24/7 and we also allow our Premium and Enterprize users to upload data to their own 8LEGS private database. This feature means you are adding data to our server crawl queue and depending on the quantity of website addresses you add, depends on how long it will take for your uploaded websites to be searchable. There are a number of factors to dictate how long your data will take to be searchable, these include the size of the website, if it has say 2 p
You can easily block results from a particular website if you no longer wish to see results from it anymore. To block a result just click the Block option on the floating menu; To view your blocked websites or to unblock a website just visit the Blocked websites section on the main menu area;
Have you taken a break from 8LEGS and now want to reactivate your account? This process is easy, just send an email to email@example.com or chat to us via our chat widget on the bottom right of your screen and we'll get this organized for you.
Creating sub accounts
With an Enterprise plan you can create sub account users. To do this select 'My account' in the user interface and then select 'Add sub account' Then complete the details of the sub account user who will then receive an email to confirm they now have an 8LEGS account.
Email Finder & Sending Platform
How to find and send emails & create templates Email Finder & Sending Platform Do you ever want to send an introductory email to a company after seeing a new job posting on 8LEGS which you would like to work on? Our new email finding feature collects email addresses, where available, from the sites we find job leads from and then allows you to create an instant email message via 8LEGS or you can create a number of different templates based on the sectors you recruit for and choose which email
Disable Save search message
Here's how to disable the pop up message We display a message after each search, asking if you would like to save the search as an alert. If you no longer wish to see this message, just go to your account settings and uncheck the option.
Why is the screen blank when viewing some results?
If you click on a search result on the left panel and the website does not appear in the iFrame on the right, this is because the website you are trying to view does not allow 3rd party viewing in an iFrame. To overcome this, just click on 'Open in tab' from the floating menu.
Results for Interns, Apprentices, Graduates & Trainees etc.
Some companies, schools or universities may display jobs on their career pages which include opportunities for Interns, Apprentices, Graduates etc and as a recruitment company you may not want to see these results. To filter out these types of of jobs just run your search string in either the standard text box or the headers/bold text box and after you have created your search string just add text such as; AND -graduate AND -internship AND -internships AND -intern AND -apprentice You will see
Results from a different country?
Our application groups job pages by country with high accuracy but not 100%. The main reason that 100% cannot be achieved is that the country detection engine prefers to accept uncertain classified job pages rather than to reject them, so we won't miss correct results. Some websites are unfortunately not structured in a way that shows an obvious country location and some job pages display various job postings for different countries, all on the same page. If your results present a job page fro
Uploaded URL time-scales
When you add data to your private database it joins a queue in our crawler and will be available to search against when a number of processes have taken place. The time-scale it takes for an uploaded website to be available to search against depends on various factors such as size of a website, if it has a small amount of pages for our crawler to search through to find a job related page, the process is quicker, if the site has hundreds of pages, the process of crawling will take longer. As a
Private data upload
If you have uploaded data to your private data area, you will see that 'Await' displays whilst we are indexing and scraping the uploaded websites. If you try and run a search on a private database file, even though whilst we display 'Await' you may still get results back if some of the websites you uploaded are held on our public database.